Refund policy

Return and Refund Policy

At Silk Glow Skin, we want every order to be handled with care. If your purchase arrives with an issue or you need to request a return, please contact us so we can assist you.

Return Period

You may request a return within 30 days of delivery. Items must be unused, in original condition, and returned with the original packaging. We may ask for your order number or proof of purchase before processing the request.

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns for opened or used skincare, beauty, or personal care products.

Gift cards, final sale items, clearance products, and customized or personalized products are also not eligible for return.

How to Request a Return

Please email us at support@silkglowz.com with your order number and reason for return.

If your item arrived damaged, defective, or incorrect, please include clear photos of the product and packaging so we can review the issue quickly.

Customers are responsible for return shipping costs unless the return is due to a damaged, defective, or wrong item sent by us.

Refunds

After we receive and inspect your returned item, we will notify you by email. If approved, the refund will be issued back to your original payment method.

Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.

Damaged or Wrong Orders

Please inspect your package when it arrives. If you receive a damaged, defective, or incorrect item, contact us within 7 days of delivery so we can assist with an eligible replacement, exchange, or refund.

Silk Glow Skin
3532 Ballard Dr, Memphis, TN 38133
Phone: 816-809-7959
Email: support@silkglowz.com